Returns Policy

We hope that you enjoy the purchases you make from KnD3D. However, if you wish to return an item, you may do so in accordance with your statutory rights or in accordance with this Returns Policy.  We want you to be completely satisfied with your purchase. If you're not happy with your order, we're here to help. 

How to Return an Item 

As an alternative to the return options provided by your statutory rights, customers may return items purchased from KnD3D under this Returns Policy in accordance with the following terms: 

1. Returns made under this Returns Policy must be made within 14 days of delivery of an item.
2. Items to be returned must be:

• Unused 

• In the same condition you received it  

• In the original packaging. 

3. To start the returns process, you should email us at sales@knd3d.co.uk requesting a return in accordance with this Returns Policy.

Include your name, identification of your order (e.g. an order number), and details of the items) you want to return. 

Damaged Items 

You need to notify us within 24 hours of delivery time if your order has arrived damaged.  Photographic evidence of damaged items must be provided.  Once proof is provided, if we are satisfied the claim is legitimate, we will send out a like for like replacement.  

Entitlement to a Refund 

When a return is made following the requirements and procedures set out in this Returns Policy, a customer is entitled to a full refund of the price you paid for the items): 

1. Taking into account, any discounts that were applied at the time of purchase.
2. Exclusive of any shipping costs paid.

Processing Returns 

Once we have received the item(s) you wish to return: 

1. We will check the item you have returned within, wherever possible, 2 days.
2. If we confirm that the item and your returns procedure comply with the requirements set out in this Returns Policy:

• We will let you know that your return has been received and accepted. 

• You will receive a refund via your original payment method, usually within 5 days of a return being accepted. Or, if an exchange is available and agreed to instead, your new item will be delivered to you within our usual delivery timeframes. 

3. If the item returned or your returns procedure does not comply with the requirements set out in this Returns Policy:

• We will let you know why your return has not been accepted. 

• We may offer a reduced refund (eg. if an item is returned damaged). 

• You will have the option to take the item back (note that you may be required to pay for shipping if necessary). 

Exchanges 

If you wish to exchange an item purchased for another item (e.g. the same product in a different size or colour), you should return the purchased item as usual (ie, as set out above) and, during the returns process, indicate which item you would like as a replacement.  Providing this option is available, a resolve will be agreed to. 

Return Shipping 

You will be responsible for paying for your own shipping costs for returning your item. 

Shipping costs are non-refundable. 

Personalized Items 

Personalized Items are only entitled to replacement if the item is damaged upon arrival. Photographic evidence of damaged items must be provided.  Once proof is provided, if we are satisfied the claim is legitimate, we will start the process of reprinting your item.   

If you have any questions regarding our returns policy please contact us by sending an email to enquiries@knd3d.co.uk  

Last updated: 30 July, 2025