KnD3D Printing Services
The following are terms and conditions of a legal agreement between you and KnD3D its affiliates and partner (collectively, “KnD3D”, “we”, “us” or “our”). These terms and conditions govern your use of the services we offer (“KnD3D” or “Services”) and the use of knd3d.co.uk (the “KnD3D Website” or “Website”).
By using the KnD3D website and services, you acknowledge to have read, understood and agree to be bound by these “Terms and Conditions” and to comply with all applicable laws and regulations. If you do not agree to these Terms and Conditions, you should not use the KnD3D Services and Website.
KnD3D Services
KnD3D offers two service lines:
Unless stated differently during the checkout process, all costs will be billed and collected by KnD3D.
Account Terms
You must be at least eighteen (18) years of age to use this Service. If you are under 18, you may use KnD3D only with involvement of a parent or guardian. You must provide current, accurate identification, contact, and other information that may be required as part of the registration process and/or continued use of the Service.
You are responsible for maintaining the confidentiality of your service password and account and are responsible for all activities that occur subsequently. We will not be liable for any loss or damage from your failure to maintain the security of your account and password. We reserve the right to refuse service to or terminate service of anyone at any time without notice for any reason.
Ordering
1) Placing an order/Getting a quote
To order a print of a model you designed or that you found on the internet firstly you will need to send us the file(s) by way of an STL or OBJ. The next step, we ask you to provide us with proof that the file(s) you are requesting us to print is covered by a licence that permits commercial use, or you need to provide KnD3D with the designers written consent to print the model(s). Please be informed that the language to be used during the whole ordering process is English. Quotes are valid for 30 days from the date of issue.
2) Unacceptable orders, cancellation of orders by us
There may be technical or other reasons why we cannot accept or must cancel your order during the entire ordering process, even after our acceptance of your order. (Such reasons can be for example but not limited to the unfeasibility of the model, the features of your model, the destination of the delivery you indicated in your order etc.) In case we cancel your order KnD3D will contact you via email.
Any functioning weapon or parts from weapons will NOT be printed. Any parts for weapons concealed or disguised as other parts, in an attempt to bypass this rule will remain the responsibility of the person(s) who upload the files and they will be held liable for any legal actions as a result of the printing.
3) Prices
The prices displayed are based on pricing scheme of the turnaround time you choose and are valid only for the moment that they are displayed. KnD3D reserves the right to change its prices without prior notice. Such changes, however, will have no effect on orders completed before the posting of a new price. We do our best to prevent errors in the pricing. However, should an error occur, we are not bound by our offer and may cancel the order.
4) Payment and price
Payment must be made in full prior to printing. Lead times for the printing process start on completion of payment and not from the time of the upload.
Payment should be made through the website portal, or through an invoice emailed out and should be paid by credit card / debit card.
In extreme cases, payments can be made by BACS, but are likely to take longer to process as this is a process outside of our normal operating system and has to be manually inputted into the build queues once payments have cleared. This method is not advised.
5) Acceptance
After sending your order, we will send you an order confirmation to the email address with which you signed-in or supplied with the upload. The order confirmation will be effective as of the date on which the order confirmation is sent to you. If we cannot accept your order, we will contact you by email. You should verify the details in the confirmation email. If there are errors, you should contact us as soon as possible by sending an email to our customer services.
6) Amendments to Order including Adding files/Changing files
After the acceptance and payment of the order, there can be no changes to the files or processes, excluding the addition or removal of post-processing services. Any changes are subject to a £10.00 admin charge which must be paid for before the change comes into effect.
7) Lead Times
Lead times are only estimates and NOT IN ANY WAY guaranteed. Infrequent and unpredictable factors like machine failure, power cuts and acts of God may cause orders to be delayed by any number of days.
There are no Lead time-related refunds for any orders. If you are on a deadline, it is strongly advised that you place your order as early as possible.
8) Shipping
Your order will be delivered to your shipping address or will be available for pick-up depending on the service you choose. We are not liable for incorrect shipping addresses, and no refunds are issued if incorrect shipping addresses are given.
All packages are sent out in protected packaging and every effort will be made to protect your print(s) during transit. In the event packages are returned to us, we will resend them out, though this may incur additional charges.
In case of doubt, check the delivery address on any of the update notification emails you have been sent. We are not liable for any damage or cost caused by delay in shipping or delivery.
Change of shipping address is permitted, however, your model will be placed at the back of the queue for printing and lead times will recommence from the date of the address change unless otherwise stated.
9) Cancellation of your order, return of models
Due to the nature of our Services, you cannot cancel your order after it goes into production. Orders that contain non-refundable items are still cancellable, however, note that refund or cancellation will not apply to items in the order that are non-refundable.
We are not responsible for your design should it not work or not fit the designed purpose unless what we provide is substantially dimensionally different to what has been supplied to us in STL or OBJ formats.
10) Minimum Guaranteed Thickness
Parts are guaranteed with a minimum wall thickness of 1 mm. We can print thinner than 1 mm, but it is at your own risk. If these prints break in our hands, your hands or during delivery, it will not be covered or reprinted for free. Although we do our best to check over every single model for printing flaws, sometimes thinner parts can be missed, KnD3D is not held responsible if the parts are missed and printed anyway which results in a failed or broken part.
11) Post Processing
Our post processing services, include the removal of all support material and any potential stringing, etc.
12) Use of 3rd Party Companies
In certain circumstances, it may be necessary for KnD3D to use a 3rd party company to complete orders or certain aspects of a job. e.g. finishing work. KnD3D cannot be held responsible if there are any problems or longer lead times caused by using this 3rd party. Although we strive to complete jobs within the lead times stated, we cannot always guarantee these.
13) Delays to Orders
In some very rare circumstances there may be a delay to your order, in these circumstances there may be a variety of reasons which may include, but are not limited to:
Failure of Quality Control due to discolouration or damage,
machine failure,
power cuts and
‘Acts of God’.
If one or more of these issues does arise, we will re-print the affected files. This may cause a delay to the order while we await the reprints. As these problems are always unforeseen, KnD3D accepts no responsibility for missed deadlines and is under no obligation to offer a refund or any form of compensation.
14) Part Accuracy
KnD3D does not guarantee any part to any degree of accuracy, this is because some parts can suffer from uncontrollable shrinkage due to their geometry which KnD3D cannot always consult on before the printing commences. However, most parts are within +/- 0.3 mm of the original dimensions, or 0.3% of the dimension, whichever is greater. No reprints will be offered if a part falls within the stated tolerances. If a part does fail outside of these tolerances, it is at the discretion of KnD3D as to whether the part will be reprinted.
Anything that is under our 1 mm guaranteed thickness is not covered at all to any level of accuracy.
15) Order Refunding or Reprinting
In the rare cases that orders must be reprinted or orders are to be refunded due to issues with the printed parts, all received items must be shipped back to KnD3D, costs incurred are the responsibility of the client returning the package.
KnD3D will not begin the reprinting or refund the order until the package has been received and assessed for damage or any other anomalies. For this reason, KnD3D recommends that orders are returned only via a tracked and recorded delivery service so that both parties have a record of the order being returned.
If KnD3D believes that the parts originally supplied conform to our Terms and Conditions and were agreed upon in the order Disclaimer, KnD3D will declare the order fit for purpose and will provide an explanation on the reasons why. No refund or reprint will be organised in this instance. Redelivery of the order is the responsibility of the client.
Any refunds or reprints that are agreed upon will complete within 10 working days unless otherwise stated, refunds or reprints are normally completed as quickly as possible.
16) Issues with Order/Complaints
Any issues that arise from any order that is placed with KnD3D, must be made within 7 days of the order being received as per the tracking number provided at the time of dispatch. Failure to do so will waive all rights to any reprints or refunds. KnD3D advises that you check all parts of your order when they arrive for any faults or issues regarding its service.
Warranty
As KnD3D is independent of the design of the part, KnD3D offers NO warranty on any parts and does not insure against design in any way.
Though 3D printing is an excellent and cost-effective way to manufacture low volume and one-off items, the quality and price are unlikely to match those of mass-produced items. Misunderstanding of strength, surface finish and cost are not grounds for a refund in any case.
KnD3D MAKES NO WARRANTY OTHER THAN THOSE MADE EXPRESSLY IN THESE TERMS AND CONDITIONS TO THE FULLEST EXTENT PERMITTED BY LAW, KnD3D HEREBY EXPRESSLY DISCLAIMS ANY REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESSED OR IMPLIED, INCLUDING WITHOUT LIMITATION WARRANTIES OF MERCHANTABILITY, FITNESS FOR ANY PARTICULAR PURPOSE, OR NON-INFRINGEMENT. SOME STATES OR COUNTRIES DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES, SO THE FOREGOING LIMITATIONS MAY NOT APPLY TO YOU.
Intellectual property
The Client represents and warrants to KnD3D that any elements of text, graphics, images, designs, trademarks or other material supplied or disclosed to KnD3D are the property of the Client or the Client has permission from the rightful owner to use each of those elements and that KnD3D’s use of such material shall not infringe the intellectual property rights of any third party. KnD3D will inform the relevant governing bodies in the event that it finds itself in possession of an illegal image. Any product produced by KnD3D for the Client using or containing anything supplied or disclosed by the Client which infringes the intellectual property rights of any third party will remain the liability of the Client and the Client will indemnify and keep indemnified KnD3D against any loss, damage claim or expense arising out of such infringement.
Where all sums owed to us under this agreement have been received, KnD3D will assign to the Client all intellectual property rights (including copyright) in the final product as are owned by us and capable of assignment. All images, text, layouts, website scripts and source code appearing on or associated with our websites are copyright of KnD3D. All media published on our websites remain the intellectual property of KnD3D. KnD3D shall have the right to use the Client’s name & logo royalty-free in its own marketing material.
Retention of title
All goods or services sold or supplied by KnD3D remain our property until payment is made in full. Though the intellectual property of files is under the ownership of the client, data files and drawings produced will remain the property of KnD3D until a release fee is agreed. This fee is at our discretion, though our standard release fee is twice that of the cost of the CAD work and is an additional cost to that of the CAD work itself.
Warranties and liabilities
KnD3D warrant that to the best of its knowledge and belief the final product shall not infringe any third-party rights or be in any way contrary to English law. All other warranties or representations whether express, implied or statutory, with respect to our service, including, without limitation, any implied warranties of merchantability, accuracy, fitness for a particular purpose, or non-infringement are hereby excluded to the maximum extent permitted by law. No oral or written information or advice given by us shall create a warranty. KnD3D maximum aggregate liability to the Client under this agreement shall in no circumstances exceed an amount equal to the total amount actually paid by the Client under this agreement. In no event shall KnD3D be liable to the Client for any loss of business, loss of opportunity, profits or goodwill or for any other indirect or consequential loss or damage whatsoever. This shall apply even where such a loss was reasonably foreseeable, or we had been made aware of the possibility of the Client incurring such a loss. The Client shall indemnify and keep indemnifying KnD3D from and against any and all damage, loss, costs, expenses (including legal costs and expenses) and liability whether civil or criminal which we may incur or suffer resulting from any act, neglect or default of the Client or its agents, employees or licensees, or the infringement of the intellectual property rights of any third party.
Confidential information
The parties agree to treat as secret and confidential and not at any time for any reason during or after the termination of the agreement to disclose or permit to be disclosed or made use of any confidential information concerning the other’s business which they may acquire in the course of the agreement.
The above restrictions shall not prevent:
(a) the disclosure of information if required by law; or
(b) the disclosure of information which is already in the public domain otherwise than through unauthorised disclosure by the Consultancy.
General
Amendment: Any valid alteration to or variation of this agreement must be in writing and signed on behalf of each of the parties by a duly authorised representative.
No Waiver: No failure of either party to enforce at any time or for any period any term or condition of the agreement shall constitute a waiver of such term or of that party’s right later to enforce all terms and conditions of the agreement.
Severance: If any provision of the agreement is declared by any judicial or other competent authority to be illegal, void, voidable or otherwise unenforceable, or indication of the same is received by either of the parties from any relevant competent authority, such provision shall be deemed severed from the agreement and the remaining terms of the agreement shall remain in full force and effect.
Force Majeure: Neither party shall be liable for any delay in performing or failure to perform its obligations under the agreement to the extent that and for so long as the delay or failure results from any cause or circumstance whatsoever beyond its reasonable control (an “event of force majeure”) provided that the event of force majeure is not due to the fault or negligence of that party. Each party shall use its reasonable endeavours to minimise the effects of any event of force majeure. The Client’s obligation to pay all amounts due under this agreement is explicitly excluded from the provisions of this clause.
Jurisdiction: The agreement is governed by and is to be construed in accordance with the laws of England and Wales and shall be subject to the exclusive jurisdiction of the Courts of England and Wales.
Use of the KnD3D Website
Copyright and all other proprietary rights in the content of the Website (including but not limited to software, audio, video, text and photographs and excluding all User Generated Content) rest with KnD3D or its licensors. All rights in the content not expressly granted herein are reserved. Except as otherwise provided, the content published on this Website may be reproduced or distributed in unmodified form for personal, non-commercial use only. Any other use of the content, including without limitation distribution, reproduction, modification, display or transmission without the prior written consent of KnD3D is strictly prohibited. You also agree that you will not use any robot, spider, other automated devices, or manual process to monitor or copy any content from the Service. Our rights include rights to
(i) the Service developed and provided by us; and
(ii) all software associated with the Service.
All copyright and other proprietary notices shall be retained on all reproductions.
This Website may provide links to other websites that are not under the control of KnD3D. KnD3D shall not be responsible in any way for the content of such other websites. KnD3D provides such links only as a convenience to you, and the inclusion of any link to any such websites does not imply endorsement by KnD3D of the content of such websites.
Since the KnD3D Service is a web-based service, it might be subject to temporary downtime. From time to time, we also update our website, which will result in the Website not being available for an unspecified period of time. We will endeavour to ensure that the Website operates reliably and consistently, but we do not warrant that the Website will operate uninterrupted without any faults. We are not responsible for any losses suffered by you as a result of any interruption of the Website, suspension of your access to the Website.
Intellectual Property Rights of 3D Designs/Models/Prints
You, as a designer, retain ALL your intellectual property rights in your 3D design, including without limitation any derivative works like 3D renders. Except for the rights and licenses specified below, KnD3D shall NOT use, modify, display or distribute your 3D design or derivatives thereof. By uploading your 3D design, you warrant that it is either your original creation and not copied from any third party and/or entity or that you own the intellectual property rights of the design. You warrant that your User Generated Content will not infringe the intellectual property rights of third parties. Should your User Generated Content nevertheless be found to be infringing and/or in violation of any law, you will defend KnD3D against third-party claims and be held liable for all (direct and indirect) damages and costs incurred by KnD3D with respect to such claims.
We retain the right to review and refuse any order when it, at our own discretion, appears to infringe third party intellectual property rights.
We are happy to sign non-disclosure/confidentiality agreements where necessary.
Consent to Use of Personal Data
By using our Services, you agree that KnD3D may collect and use personal data about you. Such information collected through this Website shall only be used for our own records and will never be sent, sold or distributed to any third parties without consent.
Limitation of Liability
These Terms and Conditions set out the full extent of our obligations and liabilities in respect of the KnD3D Services. Save as set out below, there are no warranties, conditions or other terms that are binding on us regarding the supply of Services except as expressly stated in these Terms and Conditions. Any warranty, condition or other term arising out of or in connection with the Services or the delivered models which might otherwise be implied into or incorporated into these Terms and Conditions by statute, common law, laws applicable in the country where you ordered the Services or otherwise (including without limitation any implied term as to quality, fitness for purpose, reasonable care and skill) is hereby expressly excluded.
KnD3D WILL NOT BE LIABLE FOR ANY LOSS OF INCOME, LOSS OF PROFITS, LOSS OF CONTRACTS, LOSS OF DATA OR FOR ANY INDIRECT, INCIDENTAL, EXEMPLARY, SPECIAL, PUNITIVE OR CONSEQUENTIAL LOSS OR DAMAGE OF ANY KIND HOWSOEVER ARISING AND WHETHER CAUSED BY TORT (INCLUDING NEGLIGENCE), BREACH OF CONTRACT, WARRANTY OR OTHERWISE. OUR MAXIMUM AGGREGATE LIABILITY UNDER THESE TERMS AND CONDITIONS WHETHER IN TORT (INCLUDING NEGLIGENCE) OR OTHERWISE SHALL IN NO CIRCUMSTANCES EXCEED THE FEE RECEIVED FROM YOU BY KnD3D FOR THE RELEVANT ORDER.
Indemnification
You agree to indemnify and hold KnD3D, its partners, affiliates, distributors, dealers, agents and its and their employees harmless from and against all liabilities, costs, damages and expenses (including reasonable attorney’s fees) arising from or relating to any claims that result from your breach of these Terms and Conditions.
Change of the Website, the Services and these Terms and Conditions
KnD3D reserves the right to make changes to the Website, the Services and these Terms and Conditions at any time. Such amended Terms and Conditions shall be effective upon posting on this Website and will have no effect on sales that were completed before such posting. We will make reasonable efforts to post notices regarding any changes to these Terms and Conditions. Please check the Terms and Conditions published on this Website regularly to ensure that you are aware of all terms governing the Website and the Service.
Miscellaneous
These Terms and Conditions, together with the Privacy Statement and any other policies, guidelines, or FAQs posted by KnD3D represents the complete and exclusive agreement relating to the subject matter hereof which supersedes any proposal or prior agreement, oral or written and any other communications between you and KnD3D. No amendment of these Terms and Conditions shall be binding upon KnD3D unless in writing and signed by KnD3D. If any provision is held to be void or unenforceable, such provision shall be reformed only to the extent necessary to make it enforceable, and the invalidity or unenforceability of such provision shall not affect the validity or enforceability of any other provision of these Terms and Conditions.
Contact Information
If you have any questions regarding these Terms and Conditions or the Services, you can contact us by sending an email to enquiries@knd3d.co.uk
SHOULD YOU EXPERIENCE ANY PROBLEMS, PLEASE CONTACT US AND WE WILL DO OUR BEST TO FIX IT AS SOON AS POSSIBLE. SINCE WE ALWAYS WANT TO FURTHER IMPROVE OUR SERVICES, WE WELCOME ALL FEEDBACK. KnD3D MAY CONTACT YOU TO ASK YOU ABOUT YOUR EXPERIENCES.
Last updated: 30 July, 2025
KnD3D © 2025
